Use of telemedicine among patients at a Social Health Insurance hospital in northern Peru, 2023
DOI:
https://doi.org/10.37711/Keywords:
medical technology, healthcare services, health policy, right to health, patientAbstract
Objective. To determine the characteristics of the intention to use telemedicine among patients at Hospital II Chocope of the Social Health Insurance (EsSalud) in La Libertad region, Peru, 2023. Methods. A quantitative, cross-sectional, and correlational study was conducted. The study population comprised 2,746 outpatients, from which a sample of 338 patients was drawn. Data were collected through a survey using two validated and reliable questionnaires. Inferential analysis was performed using simple linear regression. Results. Perceptions related to consumer, service, and technology factors were predominantly moderate, reported by 49.1%, 52.4%, and 47.9% of participants, respectively. Similarly, the intention to use telemedicine was predominantly moderate (49.1%). A strong and direct correlation was observed between the evaluated factors and the intention to use telemedicine (p < 0.001). Conclusions. The adoption of telemedicine is influenced by multiple factors, including institutional support, perceived service quality, ease of use, patient trust, and the availability of appropriate technology.
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