Municipal management in the processes of granting construction licenses: the case of the District Municipality of Amarilis, Peru

Abstract

Objective. To determine how municipal management affects the administrative processes for the granting of construction licenses in the District Municipality of Amarilis, Huanuco (Peru). Methods. A quantitative approach with an explanatory scope and a pre-experimental of longitudinal section design was used, with a probability sampling. The data collection instruments were specific
questionnaires on municipal management and administrative processes for granting construction licenses, and the Wilcoxon test was used for hypothesis testing. Results. The results reveal significant improvements in the municipal
management perception in the administrative processes, with an increase in the user satisfactions in the procedures for the granting of construction licenses. Statistically signifcant differences were identified that highlighted the importance
of eficient management in optimizing administrative processes. Conclusions. It becomes evident that effective municipal management impacts positively on the efciency and quality of processes for the granting construction licenses in the District Municipality of Amarilis, underscoring the importance of strengthening management to improve the provides of public services to the community.